Terms & Compliance / Pilgrim Bank

Fair Credit Reporting Act, Consumer Rights

You have a right, under the Fair Credit Reporting Act, to dispute any information we have provided to a credit reporting agency concerning your account relationship with Pilgrim Bank. If you wish to dispute any such information, please address your written response to the following address.

Pilgrim Bank Loan Operations Department

2401 S. Jefferson Ave. Mt. Pleasant, TX 75455

In your written response to Pilgrim Bank, please provide as much detailed information as you can regarding the specific information we have reported that you dispute. Include a copy of any documentation that would help us determine if your dispute about the accuracy and completeness of our information is incorrect.

We will advise you, in writing, on the results of our research within 30 days of receiving your letter. If within our 30 day research period you provide us additional information, we may take up to 45 days to research your dispute. If we hear nothing further for 30 days after we have responded to your letter, we will consider your dispute satisfied.

Mortgage Loan Error Resolution & Information Requests

In the unlikely event you feel there is an error with your consumer mortgage loan, or need more information on your consumer mortgage loan, please contact us in writing at the address below:

Pilgrim Bank, Attn: Loan Operations, 2401 S. Jefferson Ave., Mt. Pleasant TX 75455

To help us investigate your request, please include the following information:

Your name and address
Your mortgage loan account number or other information that enables us to identify the loan account
The error you believe has occurred or a statement of the information you are requesting in respect to your mortgage loan

We will send you an acknowledgement to your written request within 5 days. If our investigation takes longer, we will send you a final written response within 30 days.

Privacy Statement

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Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS SITE AND ANY PAGES THEREOF, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, DO NOT ACCESS, VIEW OR USE THIS SITE, OR ANY PAGES THEREOF.

This site has been published in the United States for residents of the United States only. This site is not intended for use by, or to provide any information to, users outside of the United States, and such users should not rely on any information or material appearing on the site. Pilgrim Bank reserves the right to require proof of residence from any user accessing the site and requesting information. Nothing on this site shall be construed to be a solicitation to buy or offer to sell any product or service to any non-U.S. user, nor shall any such product or service be solicited, offered or sold in any jurisdiction where such activity would be contrary to the local laws and regulations, or would subject Pilgrim Bank or any of its affiliates to any registration requirement within such jurisdiction.

News, views, opinions, recommendations and other information obtained from sources outside of Pilgrim Bank are believed to be reliable, but we cannot guarantee its accuracy or completeness. All such information is subject to change at any time without notice.

Additional Information

THE ACCURACY, COMPLETENESS AND TIMELINESS OF THE INFORMATION CONTAINED ON THIS SITE, CANNOT BE GUARANTEED. PILGRIM BANK DOES NOT WARRANTY, GUARANTEE OR MAKE ANY FINANCIAL REPRESENTATIONS, OR MAKE ANY IMPLIED OR EXPRESS WARRANTY OR ASSUME ANY LIABILITY WITH REGARD TO FINANCIAL RESULTS BASED ON THE USE OF THE INFORMATION IN THE SITE. PILGRIM BANK IS NOT LIABLE FOR ANY HARM CAUSED BY THE TRANSMISSION, THROUGH ACCESSING THE SERVICES OR INFORMATION ON THIS SITE, OF A COMPUTER VIRUS, OR OTHER COMPUTER CODE OR PROGRAMMING DEVICE THAT MIGHT BE USED TO ACCESS, DELETE, DAMAGE, DISABLE, DISRUPT OR OTHERWISE IMPEDE IN ANY MANNER, THE OPERATION OF THE SITE OR OF ANY USER'S SOFTWARE, HARDWARE, DATA OR PROPERTY. THE USE OF THIS WEB SITE IS AT YOUR OWN RISK. PILGRIM BANK HAS NO DUTY, RESPONSIBILITY, OR OBLIGATION TO UPDATE OR CORRECT ANY INFORMATION IN THE SITE.

Except as may be expressly authorized, all information contained on this site may not be reproduced, transmitted, displayed, distributed, published or otherwise commercially exploited without the written consent of Pilgrim Bank.

'Hypertext links' and/or 'hyperlinks' to or from other Internet sites may be included at times as a convenience to the user. Pilgrim Bank assumes no responsibility for the content of any linked site. The fact that such links may exist does not indicate approval or endorsement of any material contained on any linked site. Pilgrim Bank is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such site, whether actual, alleged, consequential or punitive. Pilgrim Bank makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy, subject matter, quality or timeliness of any electronic content.

Users of this website shall be bound by all applicable Federal laws of the United States of America and the laws of the State of Texas.

The appropriate Texas federal or county court shall have exclusive jurisdiction for any action or dispute arising out of this agreement or website.

ADA Compliance
Pilgrim Bank is committed to keeping our site compliant with the Americans with Disabilities Act. We welcome any feedback on how to improve the site’s accessibility for all users. It is our goal to develop a website that is accessible to everyone.

Diversity

Pilgrim Bank firmly believes that one of the key factors of our success is our ability to utilize the individual strengths of each employee within the framework of our team. At Pilgrim Bank we recognize diversity and inclusion are essential for achieving and maintaining a competitive advantage, and in continuing to travel the road we have paved with our core values such as integrity, trustworthiness, and delivering excellent service to our customers.

It is and will continue to be the policy of the Bank to affirmatively provide equal employment opportunities in recruitment, hiring, promotion, rates of pay, and all other employment decisions to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, marital status, pregnancy, amnesty, physical or mental disability, genetics, veteran status, or any other characteristic protected by applicable law. The Bank celebrates the diversity of its local communities, and that diversity can be seen in our workforce, our outreach efforts to the community, and in how we deal with our valued customers.

At Pilgrim Bank, we remain committed to the principles of affirmative action and equal employment opportunity. These efforts are supported by our senior leaders, managers, and associates. Moreover, the Bank’s commitment to affirmatively provide equal employment opportunities will continue to help the Bank provide value to its customers, increase its achievements, and deepen its ties to the communities where we serve.

Brent Woodruff, Chief Executive Officer

Pilgrim Bank is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

Supplier Diversity Statement

Pilgrim Bank is firmly committed to supporting [certified] businesses owned by minorities, women, persons with disabilities, or veterans. Pilgrim Bank also supports small businesses in our local communities. The Bank recognizes that these businesses are vitally important to our communities and the overall success of our Bank. Supplier diversity is a critical initiative of the Bank’s strategy and a key component of its plan to deliver the services to its customers. Tapping into suppliers who reflect the demographics of the Bank’s customers makes great business sense for everyone — customers, suppliers, and the Bank. The Bank invites [certified] minority owned businesses to bid for goods and services needed by the Bank.