Digital Banking Reimagined / Pilgrim Bank

COMING SOON - SEPTEMBER 22, 2025

GOOD NEWS! YOU SPOKE - WE LISTENED

On September 22, 2025, we’re making changes to bring back the digital banking experience you've counted on. To do that, we will be launching an enhanced online banking platform and mobile banking app!

Thank you for trusting us!

IMPORTANT DATES AND DETAILS

DISABLED DATE	TIME	WHO IS AFFECTED	SERVICE	IMPORTANT DETAILS
8/15/2025	5PM CST	Consumer and Business	Auto Enrollment	Will be disabled in order to allow time to process before the system transition.
9/8/2025	4PM CST	Consumer and Business	Bill Pay	Will be disabled in order to allow time to process before the system transition.
				We are unable to convert any bill pay information such as payees, history, recurring payments etc. Once we are online with the new system, you will need to add this information back.
				Any recurring bill pay set for a date after September 10, 2025 will not process.
				Any scheduled bill pay set for a date after September 10, 2025 will not process.
9/8/2025	4PM CST	Consumer and Business	External Transfers	Will be disabled in order to allow time to process before the system transition.
				Any recurring external transfer set for a date after September 10, 2025 will not process.
				Any scheduled external transfer set for a date after September 10, 2025 will not process.
9/18/2025	4PM CST	Business	ACH Origination File Upload Cash Management	Last day to upload a file. You will not be able to upload, nor will we be able to approve files, after this date with an effective date past September 19,2025. Please hold all files that will have an effective date after September 19, 2025 until Monday when we are back online.
9/18/2025	4PM CST	Consumer and Business	Mobile Check Deposit	Will be disabled in order to allow time to process before the system transition.
9/18/2025	5PM CST	Consumer and Business	Internal Transfers	Will be disabled on September 18, 2025 at 5pm in order to allow time to process before the system is upgraded. Internal transfers are account to account or account to loan at Pilgrim Bank, setup in digital banking.
				Any recurring internal transfer set for a date after September 18, 2025 will not process.
				Any scheduled internal transfer set for a date after September 18, 2025 will not process.
9/18/2025	5PM CST	Consumer and Business	Loan Payments setup in Digital Banking	Will be disabled in order to allow time to process before the system transition.
				Any recurring loan payments set for a date after September 18, 2025 will not process.
				Any scheduled loan payments set for a date after September 18, 2025 will not process.
9/18/2025	5PM CST	Consumer and Business	Digital Banking Mobile Banking App	Services will not be available beginning 5pm CST until Monday, September 22,2025, when we are back online. This includes: ~ Alerts ~ Internal Transfers ~ Card Control ~ Balances
9/22/2025	Mid Morning	Consumer and Business	NEW Digital Banking NEW Mobile Banking App	Visit our main website at https://pilgrimbank.bank to log into our NEW digital banking as normal.
			Password Reset	you’ll be prompted to reset your password. Once this is completed, you’ll be directed to our new digital banking system. The password requirements will be displayed on the screen for your ease of creating a new password.
			User Name/Access ID	Will remain the same, however, it will be CASE SENSTIVE. ALL user names will be converting using lower case letters. (Example: if your user name is CHANGE2025 and you normally key it in as all capital letters, at conversion, it will be change2025 in all lowercase letters.

Telephone Banking will not change and is available at 888-805-3129; 24 hours a day, 7 days a week. Call during this time for your account balance and transactions that have posted.

MySpending – Personal Financial Management (Includes Account Aggregation of Outside Accounts)
My Credit Score powered by SavvyMoney – you can check your credit score directly within your digital banking or mobile banking application.
External Account Transfer – easy setup with Instant Account Verification
Commercial Mobile Banking Apps – enhanced features for ACH and Wire Transfer
*Must be approved for ACH and Wire abilities
Commercial Mobile Check – ability to deposit up to 50 checks in a single deposit
Consumer Auto Enrollment/Account Add

Statement History – Will still be there when you log in to the reimagined digital banking platform on September 22, 2025.

Bookkeeping Programs (Quicken, QuickBooks, etc.) – These services will be available for web connect once we launch the reimagined digital banking platform.

Enhanced Digital Customer Support – including instant chat
Zelle® Person-to-Person Payments (P2P) – available on both digital banking and mobile banking platforms, or through the Zelle® app.

On September 22, 2025, click the app store below to download the new mobile banking app from the store of your choice. Please delete the current app first.

While we expect minimal disruption during this change, please contact us if you have any issues. We appreciate your business and patience as we navigate through this process. Thank you for being a valued customer!

Digital Banking Reimagined

GOOD NEWS! YOU SPOKE - WE LISTENED

On September 22, 2025, click the app store below to download the new mobile banking app from the store of your choice. Please delete the current app first.

While we expect minimal disruption during this change, please contact us if you have any issues. We appreciate your business and patience as we navigate through this process. Thank you for being a valued customer!

Sincerely,

Your Friends at Pilgrim Bank